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Terms and Conditions

Services Overview



Terms and Conditions Overview

Terms & Conditions
The preceding terms and conditions are applicable to every project


 COPYRIGHT POLICY
The client will retain full ownership rights in any and all copyrightable works produced by our company for the client. Upon receipt of full payment per our agreement, the copyright and all related intellectual property rights will be deemed owned solely by the client. Our company will assert no claims of ownership or rights to use such works without the client's express authorization.


PAYMENT PROCEDURES
All services advertised on our website require an initial deposit payment, with certain designated projects and packages requiring full prepayment. The client agrees to be responsible for any transaction costs, taxes, or fees associated with payments made to our company.


REMAINING BALANCE PROCEDURE
We take our services seriously and expect to be paid for our professional services. We work hard for our services and the publishing industry is one of the few industries that requires significant time, mental effort and attention to detail. If a client has an outstanding balance due to payment not being received by the requested date, Queensland Self Publishing retains the full right to -


  1 - Make public said name of client by publishing on our website the names of  clients not meeting their agreed upon balance.

 2 - To forward all identifying information to collection services for collection of unpaid services.

 3 - Not allow said client to enroll in any more services until the outstanding balance has been fully paid.

 4 - In certain cases, where appropriate and after review by our Australian legal department, we will retain the full publishing rights to the author's  work(s), including all future royalties.

 
REVISIONS POLICY
We will revise a document for up to 14 days after delivery, and in rare cases up to 30 days after delivery. All revision requests from customers will be fulfilled as promptly as possible, with a typical response time of between 24 and 48 hours.


PROJECT REQUIREMENTS
Before beginning a project, any project requirements will be discussed with the clients. Any conflicts regarding service levels shall be resolved based on the terms and conditions agreed upon at the start of the project and in accordance with good business practices.


REFUND POLICY
Clients have the right to a full refund of their initial starting deposit before work begins on their project. However, after work has started on a project, any applicable transaction fees will be deducted from any refund. Clients may request a refund within 5 business days of completing their transaction if not satisfied with a product or service. If we are unable to deliver the desired service through our unlimited revision policy, we will issue a percentage-based refund. If no refund request is received within 5 days of an order being delivered, all parties will assume satisfaction with the products/services provided.


WEBSITE TERMS OF USE
The content on our website includes but is not limited to descriptions of company services and does not constitute any advice, guarantees, certifications or warranties. Neither the company nor any affiliates, associates or employees shall be liable for any loss or harm that may result to any individual from any inadvertent inaccuracies on this website.


At no time shall the company, its affiliates or associates be liable for failure, error, performance issues, interruption, defects, delay, computer viruses, communications line failures, destruction, theft, or unauthorized access, modification or use of information available on this website. 

By using this website, you agree to defend, indemnify and hold the company, its subsidiaries, affiliates, officials, representatives and staff harmless from any claims, liabilities, damages, losses and expenses arising from or related to (i) your access or use of this website/services; (ii) breach of these Terms; or (iii) infringement of any intellectual property, publicity, confidentiality, property or privacy rights.


Testimonials

Client Testimonials